LIFE
Each unit to focus on reliability and responsiveness
LIFE and/or local projects in parallel to Group initiatives

Improve the claim level
The over all claim level shall be reduced with 20% compared to the results of 2009

Capability
Capability on selected group key machines
Start to implement standard methods for capability measurement

Global ISO 9001 certificate
Integrate Seco Iberica and Seco Korea into the global ISO 9001:2008 certificate

Answers on customer complaints
Start implementation of a new and improved common process to manage customer complaints